Case Study: Hotel Shift Management

Smart Scheduling for Hotel and Hospitality

HR Ledger helps hotel improve their bottom line with simplified scheduling and more efficient time and attendance tracking.

The Bayside Hotel and Resort is a 135-room, 5-story complex which includes a hotel, two restaurants, and a small business center. There is no “typical” day for The Bayside Hotel, and they rely on a diverse workforce to handle a wide range of guest requests at every hour of the day.

To keep an otherwise busy operation running smoothly, Bayside faces labor force challenges that range from last-minute sick leave to schedule changes to unexpected overtime. With their reputation resting squarely on their capacity to serve visitors with personal attention, workforce management is a main concern at Bayside. Their ultimate goal; boost customer service without increasing labor costs.

Overwhelming Workforce Management Challenges

The management staff had been struggling to find an employee timekeeping and scheduling system that eliminated understaffing, could be adjusted on the fly, kept all parties informed about scheduling changes, tracked data for DOL compliance, and guaranteed that time cards were submitted on time to the payroll service. For Bayside, this was no easy task with so many diverse departments including hospitality, housekeeping, maintenance, and operations. In every department, supervisors needed accurate data to design scheduling strategies that eliminated waste while maintaining a distinctive standard of service for their visitors.

Bayside needed a hotel employee scheduling solution that would meet scheduling goals while delivering greater flexibility for team members and less busy work for supervisors.

Time and Attendance Made Easy With HR Ledger

The WorkforceHUB time tracking tool, TimeWorksPlus, started delivering benefits during the very first pay cycle. With mobile access built in, TimeWorksPlus allows employees to clock in/out on their mobile device wherever they are—whether they work in housekeeping, guest services, security, or maintenance. Because the PunchLogic feature greatly reduces missed and duplicate punches, time card accuracy has improved substantially.

TimeSimplicity Cleans up the Scheduling Mess

TimeSimplicity has significantly upgraded the scheduling process for Bayside managers and employees. It provides supervisors smart tools for manageable, hassle-free scheduling and empowers employees to take over many tasks previously done by managers. Bayside managers are amazed at how effortless it is to create, save, and change recurring schedules.

SOLUTION — WorkforceHUB

• TimeSimplicity for automated scheduling and mobile coordination.
• TimeWorksPlus for integrated time and attendance tracking.
• Mobile access offers employee access and management control.

Employees and management enjoy the automation and centralization of scheduling operations. Employees post schedule requests to the Virtual Trade Board and view which additional shifts they may pick up. Once a manager has confirmed a schedule change, TimeSimplicity informs the worker; eliminating endless phone calls, texts, and emails.

TimeSimplicity has reduced under-staffing which has accelerated room turn-around, shortened front desk guest wait times, and elevated staff efficiency.

Employee hours are controlled with customized system notifications and there are nine pay-rate fields and employee groups/sorting/filtering functions to give every department manager scheduling precision.

WorkforceHUB is the same system used by Hilton, Embassy Suites, Ramada, Sheraton, Holiday Inn and Marriott to save time, minimize labor costs, and maintain regulatory compliance.

UPGRADE TODAY

HR Ledger offers WorkforceHUB™, the unified Human Resources portal that makes it easy to optimize the performance of your managers, employees, and company.

WorkforceHUB™ includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. We’ve just added onboarding, benefits enrollment, performance reviews, and employee engagement! WorkforceHUB™ is established for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and decrease labor costs.

How much can you save? Check our HR Ledger ROI Calculator.

We can get you up and running with WorkforceHUB in minutes. Contact us today to schedule a demo.