Case Study: Hotel Shift Management
Smart Scheduling for Hotel and Hospitality
HR Ledger helps hotel improve their bottom line with simplified scheduling and more efficient time and attendance tracking.
The Bayside Hotel and Resort is a 135-room, 5-story complex which includes a hotel, two restaurants, and a small business center. There is no “typical” day for The Bayside Hotel, and they rely on a diverse workforce to handle a wide range of guest requests at every hour of the day.
To keep an otherwise busy operation running smoothly, Bayside faces labor force challenges that range from last-minute sick leave to schedule changes to unexpected overtime. With their reputation resting squarely on their capacity to serve visitors with personal attention, workforce management is a main concern at Bayside. Their ultimate goal; boost customer service without increasing labor costs.
Overwhelming Workforce Management Challenges
The management staff had been struggling to find an employee timekeeping and scheduling system that eliminated understaffing, could be adjusted on the fly, kept all parties informed about scheduling changes, tracked data for DOL compliance, and guaranteed that time cards were submitted on time to the payroll service. For Bayside, this was no easy task with so many diverse departments including hospitality, housekeeping, maintenance, and operations. In every department, supervisors needed accurate data to design scheduling strategies that eliminated waste while maintaining a distinctive standard of service for their visitors.
Bayside needed a hotel employee scheduling solution that would meet scheduling goals while delivering greater flexibility for team members and less busy work for supervisors.
Time and Attendance Made Easy With HR Ledger
The WorkforceHUB time tracking tool, TimeWorksPlus, started delivering benefits during the very first pay cycle. With mobile access built in, TimeWorksPlus allows employees to clock in/out on their mobile device wherever they are—whether they work in housekeeping, guest services, security, or maintenance. Because the PunchLogic feature greatly reduces missed and duplicate punches, time card accuracy has improved substantially.
TimeSimplicity Cleans up the Scheduling Mess
TimeSimplicity has significantly upgraded the scheduling process for Bayside managers and employees. It provides supervisors smart tools for manageable, hassle-free scheduling and empowers employees to take over many tasks previously done by managers. Bayside managers are amazed at how effortless it is to create, save, and change recurring schedules.
SOLUTION — WorkforceHUB
- TimeSimplicity for automated scheduling and mobile coordination.
- TimeWorksPlus for integrated time and attendance tracking.
- Mobile access offers employee access and management control.
Employees and management enjoy the automation and centralization of scheduling operations. Employees post schedule requests to the Virtual Trade Board and view which additional shifts they may pick up. Once a manager has confirmed a schedule change, TimeSimplicity informs the worker; eliminating endless phone calls, texts, and emails.
TimeSimplicity has reduced under-staffing which has accelerated room turn-around, shortened front desk guest wait times, and elevated staff efficiency.
Employee hours are controlled with customized system notifications and there are nine pay-rate fields and employee groups/sorting/filtering functions to give every department manager scheduling precision.
WorkforceHUB is the same system used by Hilton, Embassy Suites, Ramada, Sheraton, Holiday Inn and Marriott to save time, minimize labor costs, and maintain regulatory compliance.
UPGRADE TODAY
HR Ledger offers WorkforceHUB, the unified Human Resources portal that makes it easy to optimize the performance of your managers, employees, and company.
WorkforceHUB includes TimeWorksPlus, TimeSimplicity, and TimeWorks Mobile. We’ve just added onboarding, benefits enrollment, performance reviews, and employee engagement! WorkforceHUB is established for busy employers like you who need to streamline scheduling, automate time and attendance tracking, maintain regulatory compliance, and decrease labor costs.
How much can you save? Check our HR Ledger ROI Calculator.
We can get you up and running with WorkforceHUB in minutes. Contact us today to schedule a demo.
Searching for a solution, Suncrest turned to WorkforceHUB. WorkforceHUB delivers simplified scheduling with TimeSimplicity in a powerful suite of integrated cloud-based tools that include time and attendance tracking (TimeWorksPlus), with mobile functionality for 24/7 anywhere access.
With TimeSimplicity, the scheduling solution in WorkforceHUB, department managers established standard schedule templates for busy and slow sales periods, which vary from department to department. With the standard schedule in place, managers can drag and drop to react to changing conditions. This has been an essential time saver for managers, and with pre-defined alerts, has provided a meaningful decline in unexpected overtime.
Filling holes in the schedule has become much simpler with the TimeSimplicity Virtual Trade Board. Previously, the supervisor would sling change requests to the staff, and then re-circulate when options were proposed. Now, employees simply post requests on the Virtual Trade Board. Managers can rapidly view, monitor and authorize shift request changes online. Once a shift trade is authorized, TimeSimplicity automatically informs the appropriate staff members. Since the system implementation, the restaurant has rarely been caught shorthanded. Job codes and pre-set requirements make scheduling simple so classifications such as the age requirement to serve alcohol don’t get overlooked during shift swaps or replacements.