Imagine handing off your payroll responsibilities to a highly qualified expert. Do you feel a sense of relief? Do you feel the weight of paperwork, tax requirements, payroll calculations, and compliance issues lifted? Will you finally have the time to focus on growing your business and maximizing your productivity? If you’re considering making the move to payroll outsourcing, this can be your reality.

But before you pass the baton, here are three critical things to look for when choosing the best outsourcing partner for your business.

Do they offer a customizable solution?

Your business, benefits, and services are unique to you. When looking for a payroll service, be sure to find a company that can seamlessly integrate their services to meet your specific needs. Don’t find yourself paying for a service you don’t need just because it’s part of a predetermined “package deal.”

On the other hand, you don’t want the outsource services so limited they can’t offer a comprehensive solution. For example, if a company says they can manage your payroll, but is hands-off when it comes to taxes, you may want to look elsewhere. Or if you are planning for growth, be sure the outsourcing company can handle your changing needs. A full-service provider ensures you’re not piecing your solution together yourself. Because let’s be honest, you don’t have time for all that.

Do they provide personal service?

Does a real person pick up the phone when you call? Or do you wait on hold, wasting precious hours of your day just to make a simple change for your employee? Unfortunately, more often than not, you’re dealing with the latter with most payroll service providers. During the sales process, you’ll feel like the only person that matters. But when you become a customer, and it’s time to ask a question or make an update to your account, you can’t seem to get someone, anyone, on the line. Know what you’re getting into before you sign on the dotted line. Ask questions and do your research.

Are they forward-thinking?

Good customer service is more than being available, it’s being proactive. Don’t settle for a company that provides menial support or only does what is asked of them. Look for a service that has a full understanding of how your business operates and the services you provide, but also offers expert advice and direction before an issue arises. A full-service payroll provider plays a key role in managing your company’s assets and employees, so they need to assume the role of your teammate and advocate. They should continuously assess your account and give you specialized support to ensure your company meets its goals and runs at its fullest capacity.

In the end, outsourcing your payroll should save you time and money. It should be a simple process that gives you peace of mind knowing your HR responsibilities are under control. No need for added stress during tax season, questioning whether you’re in compliance with state laws, or missing deadlines. The benefits of passing on these administrative burdens to outsourcing professionals are endless.

HR Ledger is a full-service provider with a team of experts to help you on your journey. Payroll is only the beginning. We offer a comprehensive solution to all your HR needs. From employee onboarding and benefits, to accounting and compliance, we’ve got you covered. Why not start with a free quote? It’s easy, we promise.